FAQ

FAQ

We hope we can answer your question below, but if not, please don't hesitate to contact us!

Are payments secure?

Yes, your banking information is never in our possession even if you choose to save your payment data in order to facilitate your purchases. Your transactions are systematically processed by the secure payment modules of our Stripe partners.

How are delivery costs calculated with Bolditude?

Shipping costs with Bolditude are calculated based on your country at checkout. Shipping costs will be automatically added to your order based on your shipping address.

What are the delivery times with Bolditude?

With Bolditude, we aim to deliver your items within 3 to 8 business days, depending on your location and logistical constraints.

Can I return an item if I am not satisfied with Bolditude?

Yes, with Bolditude you can return an item within 14 days of delivery for a full refund. Please note that it may take up to 10 days for your refund to be processed after we receive your return.

Can I exchange an item if I change my mind with Bolditude?

With Bolditude, we do not allow exchanges for hygiene reasons. We recommend that you choose your items carefully when purchasing.

How can I track my order with Bolditude?

With Bolditude, you will receive an order confirmation email with a tracking number once your order has been shipped. Use this tracking number to monitor the status of your delivery.

What should I do if my package is defective with Bolditude?

If your package with Bolditude is defective, please accept our apologies. Please email us at info@bolditude.net for any claim with photo as proof and date, and we will do our best to resolve the issue quickly.

What happens if my order is cancelled with Bolditude?

If your order with Bolditude is cancelled, please accept our apologies. This may be due to the product being out of stock. We will issue you a full refund in this case.

Do you ship internationally with Bolditude?

Yes, with Bolditude we ship to a large majority of countries, including Europe and America. If you have any specific requests regarding international shipping, please contact us at info@bolditude.net.

Please feel free to contact us if you have any further questions or concerns. We are here to help!